Frequently Asked Questions (FAQ)How much does the service cost? How much does the service cost?The Estate and Letting Agent web application is leased to clients on a monthly basis and the fees for the service vary from client to client. The fees are negotiated on an individual basis as some Estate or Letting Agents may have multiple branches and be significantly larger than, for example, a small one branch business. Clearly a larger business, that has a greater number of properties and users on the system, will need to pay more than a very small business with a only a handful of properties offered for sale or being managed. Regardless of the size of your business we feel that we will be able to offer you a cost effective and competitive monthly rate. Please contact us to evaluate the service and for a more specific guide to the monthly fees your business may expect to pay. What are the payment options?Monthly payments can be made by direct debit, cheque or cash in advance. Discounts are applied to the total fee payable if paying for six or twelve month's service in advance. When a payment is received the main company account is updated to reflect the 'next payment due' date. The new date will depend on the amount of the recent payment. For details of how the 'next payment due' date is used, please also see the section below entitled 'What happens if I am late with a payment?'. Can I pay online?Online payments are not currently accepted although it is an area we are investigating and we hope to implement a secure online payment solution that will enable clients to top up their accounts shortly. What happens if I am late with a payment?Each clients company account has a 'next payment due' date associated with it. This is the date by which we should have your next payment for usage of the system. If, after this date, cleared funds have not been received, some features of the application will automatically become unavailable to authorised staff users until the appropriate payment has been made. This situation will not in any way affect members of the public who visit your site but will prevent any updates by staff as well as preventing customised property lists being emailed to your interested clients. Is there a setup fee?There is a setup fee equivalant to one month's usage of the system however the payment is refundable after twelve months of continuous use of the service. Any refund is made by means of crediting the client's company account with one month's free usage of the system. The company account credit should occur without request from the client and the main company contacts will be notified via email. No cash alternative is available. How many properties, images or users am I allowed to add to the system?An unlimited number of properties can be added by authorised staff each of which may also have an unlimited number of photos associated with it. Can I restrict some features to certain members of staff?There are eight different levels authorisation which enable staff members to be restricted to certain functions within the administration section of the application. This is useful if you wish to allow junior members of staff to update some aspects of the site but keep other more important functions, such as changing authorisation levels and sending bulk property lists, to senior staff. |